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Will the pictures I select stay in my shopping cart?
Yes. Your pictures will stay in your shopping cart until you either place the order or delete them yourself.

How long will it take to process my order?
Most print orders are posted within 3 days. Please allow up to 7 days for orders including large format prints (bigger than 8 x 12in), framed prints, or canvases. Digital files are processed within 24 hours (weekdays) and uploaded to Dropbox - a link to the folder will be sent via email.

I can't seem to log in.
Log in information is case sensitive, be sure you have entered it correctly. If you have forgotten your password, click on the forgot password link on the login screen.

I received notification that my images are available, what do I do?
Click the link provided in the email, then enter the name of your event into the Search field in the top Menu Bar.

What if my gallery has no images?
Click the title of the gallery and you will be prompted to enter your name and email address. Check My Photo will then notify you when your images are available for viewing.

How do I order my Complimentary Stage Shot?
If you are a graduate from Central Queensland University and participated in a Studio Sitting, simply select the 'Complimentary Stage Shot' product option when viewing the stage image you would like.

Where is my order?
You can check the status of your order at any time by logging into your account and selecting My Order from the My Account menu in the top right corner of the page. You can also contact our Sales Team for further assistance.